Correspondent Blog

Account opening is one of banking’s most important moments: it’s where a new relationship begins, where trust is earned (or lost), and where the bank sets the foundation for profitability and risk management. In this article, we look at how generative AI is being employed within teams of agents that is serving to make the…

Perhaps no piece of technology connects to building franchise value better than the ability to allow your retail and business customers to open accounts online. While the integration of agentic and generative AI may ultimately create more value, for now, account opening stands supreme as one of the most important customer-facing technologies a bank can…

As we near the final stages of strategic planning and budgeting, several bank technology trends are emerging that will play out over the next several years. This list isn’t necessarily for bank technologists but for business line executives who make decisions on products and services. In this article, we highlight these investments, put them in…