Correspondent Blog

As we peer into 2026, the year will likely be recognized as the year that banks not only start to deploy agentic AI at scale but interact with the agents of our customers. In fact, many of these agents will become our customers. In banking however, trust is currency. Every interaction, whether it’s a teller…

Intelligent agents, or “agentic AI,” are poised to change the face of bank operations. At the same time, banks are striving to figure out how to employ generative AI (gen AI) in their operations; part of the answer lies in the intelligent agent. Like how the Internet and smartphones changed banking, these autonomous reasoning models…

By now your bank is likely convinced on the merits of generative AI. Microsoft’s Office 365 CoPilot, the integration of the Microsoft version of OpenAI’s Chat GPT into the Office suite, represents the fastest, and likely safest way, to integrate the latest technology within your bank. Earlier this year, Microsoft dropped the 300 licenses minimum…