Correspondent Blog

Many banks either fail to innovate or innovate to their detriment. Artificial intelligence and tokenization are two current examples where either banks are ignoring or in an attempt to innovate have destroyed the value of the product by copying old processes, putting enough guardrails on to limit its use or being so slow to roll…

As we peer into 2026, the year will likely be recognized as the year that banks not only start to deploy agentic AI at scale but interact with the agents of our customers. In fact, many of these agents will become our customers. In banking however, trust is currency. Every interaction, whether it’s a teller…

By now your bank is likely convinced on the merits of generative AI. Microsoft’s Office 365 CoPilot, the integration of the Microsoft version of OpenAI’s Chat GPT into the Office suite, represents the fastest, and likely safest way, to integrate the latest technology within your bank. Earlier this year, Microsoft dropped the 300 licenses minimum…

Set aside the noise of cryptocurrency for a second and focus on the potential of a new digital asset, or crypto, wallet. The crypto wallet can be the centerpiece of customer engagement for Web 3.0 and can be used for a myriad of new applications. The bigger picture here that banks should consider is that…

Every bank wants to be “innovative,” but the truth is innovation is difficult. Add to that a bank’s resource constraints, compliance demands, budget goals, legacy IT infrastructure and talent gaps, and innovation for a bank is extremely difficult. When it comes to bank innovation, it pays to have a methodology in which to think about…