Correspondent Blog

Perhaps no piece of technology connects to building franchise value better than the ability to allow your retail and business customers to open accounts online. While the integration of agentic and generative AI may ultimately create more value, for now, account opening stands supreme as one of the most important customer-facing technologies a bank can…

Community bankers need actionable recommendations.  For example, if your bank has a higher efficiency ratio, lower fee income, or higher loan prepayment speeds than its competitors, then advising management to decrease efficiency ratio, increase fee income, or reduce loan prepayment speeds is not actionable.  How does management achieve those recommendations?  We are big proponents of…

As you considering strategic initiatives for next year, one initiative to consider is to make the bank more AI friendly. The digital landscape is undergoing a seismic shift. Traditional Search Engine Optimization (SEO) is no longer sufficient in an era dominated by generative AI. For bank executives, understanding and implementing “Generative Engine Optimization” (GEO) is…

We have the privilege of using our risk-adjusted return on capital pricing (RAROC) model, and various other profitability tools, to analyze individual and multi-bank performance.  Our data and analysis strongly suggest that banks that can measure instrument and relationship-level performance for return on assets (ROA) and return on equity (ROE) can improve simply by reallocating…

In this market, it is anyone’s guess as to where credit is heading. The recent volatility has dramatically increased credit, interest rate and liquidity risk. To mitigate this potential impact, banks should consider technology enabling the real-time financial monitoring of their customers. In this article, we will make a case for why your bank should…

Bankers agree that reward (revenue) is a prerequisite for accepting risk. It would make no sense to risk the bank’s capital without adequate compensation. However, to avoid commercial fixed rate loan risk, the first crucial step is to measure that risk. We will show how banks that start to accurately measure interest rate risk embedded…

A central part of any bank AI strategic plan is the path banks will take to acquire and train human capital to manage this challenge. Artificial intelligence (AI) and its component parts, machine learning, generative AI and agentic AI, is unlike any technology we have ever seen. While undoubtedly some of the complexity will fade…

As of May 2025, the Federal Open Market Committee (FOMC) maintained the federal funds rate at a target range of 4.25% to 4.5%.  This decision not to move reflects the Fed’s cautious approach amid rising risks of both inflation and unemployment, influenced by recent tariff policies.  Fed Chair Jerome Powell emphasized the heightened uncertainty, stating,…

Larger banks have long relied on Application Programming Interfaces (APIs) to streamline operations, enhance interoperability, and enable digital transformations. Yet, as we enter a new era dominated by agentic artificial intelligence (AI)—AI that autonomously executes actions on behalf of users—traditional APIs are increasingly showing limitations. Banks need to begin thinking differently, considering the adoption of…

During first-quarter updates, many US banks amended their expectations because of economic uncertainty and a possible business downturn. How should community banks interpret the current economic uncertainty, the possible reset to the business environment, and how should managers address risks? Economic Uncertainty We considered two bellwether indices that measure policy-related economic uncertainty.  The indices measure…

When it comes to bank performance, there are lots of metrics to manage. The two that we would submit are the most important, are risk-adjusted return on capital (RAROC) and customer relevancy. While we have spoken at length about managing loans, deposits and customers around RAROC, in this article we focus on measuring relevance. Producing…

When it comes to bank acquisitions, there are metrics that matter. We analyzed all community banks acquired from 2020 to the end of 2024 (approximately 600 banks), and we measured those defunct banks’ performance compared to surviving banks.  The defunct banks were all under $10Bn in assets and our hypothesis was that return on assets…