Unlocking Customer Profitability with Mac Thompson
Today we’re joined by Mac Thompson, founder and CEO of White Clay, a company helping banks use data to drive smarter, more profitable decisions.
We talk about whether banking is getting easier or harder, what the data says about the current state of the industry, and how banks can sell more profitable products to more profitable customers. Mac also shares common mistakes banks make, what community banks are doing well, and how institutions can become the primary financial relationship for their customers.
Get your copy of our free Loan Hedging Ebook here!
The views, information, or opinions expressed during this show are solely those of the participants involved and do not necessarily represent those of SouthState Bank and its employees.
SouthState Bank, N.A. – Member FDIC
Recent Episodes
How Early Leadership Lessons Shape the Next Generation of Bankers
In this episode, Chris Nichols and Caleb Stevens sit down with Brennan Perkins, a recent Citadel graduate, to explore how early leadership experiences translate into a career in banking. From learning how to be an effective follower to leading peers under pressure, Brennan shares key lessons on servant leadership, attention to detail, and building influence…
What Banks Can Learn from Trader Joes with DJ Seeterlin
In this episode, Chris Nichols and DJ Seeterlin explore what banks can learn from Trader Joe’s approach to strategy, focusing on clear customer segments, intentional trade-offs, and delivering value over price. They discuss how aligning products, people, and experiences around a defined audience can help banks stand out, and how these same principles apply to…
How to Shift from a “Debt Mindset” to “Equity Mindset” with Samer Saab
In this episode, Chris Nichols is joined by Samer Saab of Alloy Labs to explore the growing tension between a traditional “debt mindset” and a more forward-looking “equity mindset” in banking. While banks are built to minimize risk and protect principal, that same instinct can limit innovation, partnerships, and long-term growth. Samer shares practical ways…
Rethinking Banking Strategy in an Era of AI and Tokenization with Lee Wetherington
In this episode, Chris Nichols sits down with Jack Henry’s Lee Wetherington to unpack the biggest strategic shifts facing community banks today. From deposit pressures and the rise of small business banking to the growing importance of data strategy and payments, the conversation highlights how banks must rethink their approach to growth. The discussion makes…
How Leaders Can Communicate with Confidence and Impact with Eva Daniel
In this episode, Caleb Stevens talks with Eva Daniel, founder of The Speak Shop, about why effective communication is a critical leadership skill. Eva shares why every professional should have a signature message, common mistakes leaders make when presenting, and how thoughtful storytelling and structure can dramatically increase clarity and credibility. Tune in to learn…
AI Basics for Bankers with Ben Udell
In this episode, we sit down with Ben Udell, a former community banker turned AI advisor, to break down what AI actually means for banks today and how to start using it in practical ways. Ben shares how bankers can use AI to save time, sharpen decision-making, and enhance relationships. From turning voice notes into…