May Data Starts to Bloom

May Data Starts to Bloom The May ISM Manufacturing Index is due at 10am ET and is expected at 54.5 vs. 55.4. The series has been softening of late, reaching a cycle high of 63.7 in March of 2021 but trending south since then. It’s still, however, above the 50 mark which divides an expanding…

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Inflation Scares Erupt Again

Inflation Scares Erupt Again Treasuries open the holiday-shortened week on the defensive as the highest inflation reading on record in the Eurozone sent yields there higher. Oil prices resumed their rise and signs the China lockdowns are easing also contributed to higher yields. Treasuries are playing a bit of catch-up too after yesterday’s holiday with…

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Finally, Some Friendly Inflation News Appears

Some Friendly Inflation News Appears The last major piece of economic information is out this morning and April personal spending slightly bested expectations rising 0.9% vs. the 0.8% forecast but was off against March spending which was revised higher from 1.1% to 1.4%. Adjusted for inflation, spending rose 0.7% vs. 0.5% in March.   That…

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Customer Experience – How Service Focused Banks Measure Their Performance

While every bank talks about delivering on their service promise, only about 35% of banks have a formal effort and track key performance indicators (KPI). It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a…

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Optimizing Loan Duration

Customers and competitors are challenging community banks to extend loan duration – borrowers are eager to lock fixed rates before they rise further, and many competitors are happy to oblige.  But what are the optimal fixed terms for community banks given today’s interest rate, credit, and liquidity environment?  While every bank’s mix of deposits and…

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Treasuries Under Pressure as Week Opens

Treasuries Under Pressure as Week Opens Equities are finding an early bid this morning off news that President Biden will review the China tariff policy. That comment boosted risk assets on the possibility that some tariffs may be rolled back. Going from a review of China tariffs is one thing and getting to actual rollbacks…

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Events in this Cycle Have Happened Fast

Events in this Cycle Have Happened Fast With no economic releases today, and no planned Fed appearances, it could be a quiet start to the weekend. Let’s hope. For now, Treasuries are sliding from unchanged to down slightly in price with a rebound in stocks indicated. Whether stocks can hold those opening gains into the…

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The Customer Problem Resolution Secret

If your bank truly wants to be known for service, the very first step is to get your problem resolution process right. When it comes to problem resolution, the two metrics that matter the most are the number of interactions required to solve the problem and the time it takes to solve the problem. The…

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Deposit Behavior In This Rate Cycle – Part III

In two recent articles, we reviewed the banking industry’s deposit behavior with regard to cost of funding earning assets (COF) (HERE), and we compared how community banks’ COF behaves relative to national banks in a rising interest rate cycle (HERE).  We demonstrated that the average community bank’s COF is highly correlated to short-term interest rates…

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Powell’s Tough Talk Continues

Powell’s Tough Talk Continues We mentioned on Monday investors were going to be looking for clues both for how the economy is reacting to the early rounds of rate hikes, and also additional clues as to the path of those rate hikes. The market and Fed Chair Powell offered up some partial answers to both…

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Looking for Clues

Looking for Clues Treasuries are starting the week tentatively in the green as they await more Fed speak and a look at April retail sales and housing activity. With the rise in rates and, of course, inflation the market will be looking for any sign of buckling by consumers.   As far as Fed speak,…

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Hawkish Fed Speak and Profit-Taking has Treasuries on the Back Foot

Hawkish Fed Speak Continues Treasuries are weaker this morning as some hawkish commentary late yesterday from Chair Powell and San Francisco Fed President Mary Daly reiterated the Fed’s commitment to squash inflation.   Powell’s comments were interpreted differently by various outlets but he repeated his comment from the FOMC press conference that should inflation continue…

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