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With regard to commercial real estate, an assumable commercial loan allows a buyer of the property to take over the seller’s existing mortgage, keeping the basic economics of the loan in place. The basic economics of the loan include rate, term, prepayment provisions, and other key features. However, the basic economics may be adjusted to…

The Administration announced that it is evaluating the possibility of offering home mortgages that are portable, assumable and have a 50-year amortization. The goal of these ideas is to make US home ownership more affordable. We believe that there are many other more germane factors constraining home affordability, but these ideas deserve consideration and attention….

Today Erik Bagwell and Caleb Stevens talk about 3 ways your bank can take its marketing to the next level. The views, information, or opinions expressed during this show are solely those of the participants involved and do not necessarily represent those of SouthState Bank and its employees SouthState Bank, N.A. – Member FDIC

In this market, it is anyone’s guess as to where credit is heading. The recent volatility has dramatically increased credit, interest rate and liquidity risk. To mitigate this potential impact, banks should consider technology enabling the real-time financial monitoring of their customers. In this article, we will make a case for why your bank should…

Today Chris Nichols sits down with Craig Rodenberger, Chief Marketing Officer of Ephrata National Bank. Craig shares how they bank the Amish community and what it looks like to create remarkable experiences for your clients. TAKE THE ARC GUIDED TOUR HERE The views, information, or opinions expressed during this show are solely those of the…

Today we sit down with Randy Goggans, Founder and CEO of BankerBounty. He tells us about his beginnings into banking and how his experience has resulted in BankerBounty and how he helps banks like yours foster a relationship culture through it. TAKE THE ARC GUIDED TOUR HERE The views, information, or opinions expressed during this…

Today our own Chris Nichols sits down with Mike Fletcher, President and Co-Founder of Qualtik, to discuss the latest trends in commercial credit. TAKE THE ARC GUIDED TOUR HERE The views, information, or opinions expressed during this show are solely those of the participants involved and do not necessarily represent those of SouthState Bank and…

Last week, we covered the first two steps in using AI-driven marketing data to uncover the customer’s intent. (HERE). This week, we discuss the last two steps and show how generative AI is the new major change in bank marketing when it comes to becoming much more effective at leveraging customer intent. Interpreting topic models…

Today we sit down with Chris DiLorenzo from The James Paul Group to discuss the importance of relationship banking and how to create remarkable customer experiences. The views, information, or opinions expressed during this show are solely those of the participants involved and do not necessarily represent those of SouthState Bank and its employees SouthState…

For inspiration in banking innovation, we often look to other industries. Honkook Kim and his Gentle Monster Brand is a perfect example. With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. Instead of thinking traditionally, Gentle Monster pursued a strategy of…

We covered various frameworks to “wow” your customer HERE. We covered why “Time-on-Task” (or the companion Customer Effort Score) is the ultimate metric in banking HERE. In this article, the last in the series, we give you seven rules to improve your bank. While these rules were derived from improving time-on-task, they can enhance bank…

While we believe in “Wowing” your customers as a concept, we don’t believe in it as a strategic focus as a bank. The idea is too challenging to execute. However, we do believe that every banker should understand what “customer delight” (we will use interchangeably with “wowing”) quantitatively looks like so delight can be operationalized….