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Today Chris Nichols sits down with Matt Quale, who serves as President of Digital Banking at Forbright Bank. He has decades of experience in consumer experience, technology, and financial services, having held leadership roles at Texas Capital Bank, Bask Bank, Brighthouse Financial, MetLife, American Express, WebMD, McKinsey, ConAgra, Coca-Cola, and General Mills. Chris and Matt…

Today, SouthState’s Chris Nichols sits down with Steven Ramirez, Founder of Beyond the Arc, where they offer B2B payment marketing strategies for banks. They discuss the current trends and best practices for how banks can market payments and treasury management. GET OUR NEW EBOOK: TOP 12 WINNING STRATEGIES FOR COMMUNITY BANKS IN 2025   Check…

Take a second to think about how much of your operating, sales and marketing effort is spent acquiring new customers versus growing your existing customers. If you are like most banks, 80% of your effort is not directed at increasing product usage. This could be a problem because when you look at conversion rates for…

In our final episode of 2024, Chris Nichols sits down with Steve Smith from Accenture to discuss the future of bank branching. GET OUR NEW EBOOK: TOP 12 WINNING STRATEGIES FOR COMMUNITY BANKS IN 2025 The views, information, or opinions expressed during this show are solely those of the participants involved and do not necessarily…

Something might be getting lost in the tribal knowledge of managing time deposits. Certificate of deposit (CD) “specials” and the odd-month CD offering are good examples. As the legacy knowledge of deposit gathering is passed down from generation to generation of banker, some of the finer points of liability structuring are getting diluted with some…

If managing loan pricing is a college-level course, deposit pricing is a master’s. Given the complexity, managing analyzed checking, however, is a PhD. level effort. There are all the dynamics of traditional accounts plus often two different interest rates, the ability to offset fees, and a variety of adjustments. We covered the basics of account…

Today we sit down with Natasha Drozdak, Director of Digital Strategy & Delivery for SouthState. We discuss the importance of creating value through digital banking channels, the lasting effect of the pandemic, and how community banks can use digital banking to grow their business. REGISTER FOR OUR COMMERCIAL LENDING WEBINAR HERE Claim Your Free Refinance…

Today we sit down with Brian Bauer and Sanjay Bhaskar from Revio, a revenue-enabling customer insights platform designed for community banks. We discuss the challenges associated with deciphering your bank’s data and how to leverage it to uncover new revenue opportunities. Claim Your Free Refinance Ebook Here The views, information, or opinions expressed during this…

Recently, the American Banker hosted their annual Small Business Banking Conference in Nashville, and as always, it was one of the better banking conferences of the year. This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer…

This week we throw it back to one of our favorite episodes with Lee Wetherington from Jack Henry. The views, information, or opinions expressed during this show are solely those of the participants involved and do not necessarily represent those of SouthState Bank and its employees BOOK A REFINANCE STRATEGY CALL WITH OUR TEAM HERE…

If one product is the future of banking, it is treasury management. With a competitive offering, it will be easier to attract the small business and mid-sized companies that a bank needs to fuel its core growth. In this article, we detail the five steps to building a treasury management strategy, provide some tools to…

In the wake of regional bank failures, one potential answer to equity shorting and bank runs is having the FDIC increase deposit insurance.  The regulators are considering three options: raising the limit above $250k, raising the cap for only certain accounts (such as banks’ business accounts), or eliminating the cap entirely.  Increasing insurance coverage on…