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Today on the show Caleb and Chris talk about one of Chris’ recent blog articles, What a F1 Pit Crew Can Teach Banking — Performance as a System.  Read the full blog article here: https://southstatecorrespondent.com/banker-to-banker/bank-performance/what-a-f1-pit-crew-can-teach-banking-performance-as-a-system/   The views, information, or opinions expressed during this show are solely those of the participants involved and do not necessarily represent…

In banking, there are thousands of processes that scream for intelligent automation. Many banks have adopted robotic process automation (RPA) in the last ten years and now banks of all sizes are contemplating operationalizing agentic AI.  Agentic AI platforms in banking represent a transformative shift toward more autonomous systems that can perceive environments, make decisions,…

Today Chris Nichols sits down with three of SouthState Bank’s team members, Tiffany Metelsky, Kunal Das, and Karissa Herns. They discuss our recent Data Build-a-thon, where 58 internal participants were asked to analyze data and identify and present opportunities for increased sales, marketing strategies, or customer satisfaction. First-place winner Karissa shares her thoughts and event…

Intelligent agents, or “agentic AI,” are poised to change the face of bank operations. At the same time, banks are striving to figure out how to employ generative AI (gen AI) in their operations; part of the answer lies in the intelligent agent. Like how the Internet and smartphones changed banking, these autonomous reasoning models…

Sometime soon, one of the banks reading this will likely be the last bank to handle paper checks. Last week’s announcement that Target, one of the nation’s largest retailers, will not take personal checks past July 15th has made bankers take notice. Target joins Whole Foods, Aldi, and Lululemon as major retailers that have found…

You are likely in the process of finalizing your strategic plan. The good news is that strategy matters and your team’s time and effort in refining your strategy should pay off. The question is, how much will it pay off? That answer depends on the strategy your bank is pursuing and the underlying business model…

While “customer delight” is a worthy goal, few banks should focus on the concept. We covered various methodologies HERE. Instead of trying to “Wow” your customer, in this article, we present the “time-on-task metric” (and its companion, the Customer Effort Score (CES) framework) and detail not only why it matters but why it can change…

Banks are full of documents. Each document contains an extensive array of data. Just keeping track of non-disclosure agreement terms is a huge task. Then there are vendor contracts, employment agreements, statements of work, loan documents, financial statements, tax returns, deposit account documents, policies, and an array of similar applications. The challenge is that most…