Correspondent Blog

We review and analyze two shareholder letters every year: Berkshire Hathaway’s and JP Morgan Chase’s (JPM).  We feel that as community bankers, we can learn much from Jamie Dimon (Chairman and CEO of JPM) and from Warren Buffet.  Recently JPM released its 66-page 2020 shareholder letter, and as usual, it was full of insight that…

Pick up almost any survey, from Pew to JD Power and you will find that deposit account fees are a significant driver of customer satisfaction. Often it is a major factor in choosing or leaving a bank. Unfortunately, many banks set their fees according to where their competitors are. If your bank does this understand…